Q: How can I book a New York holiday apartment?
A: We are currently upgrading our online reservations system. However, once we have confirmed availability, all apartments can be booked directly over the phone and payment can be made by credit card. In the meantime a member of the reservations team will issue an apartment booking form for the party leader to complete.

Q: Is it secure to pay with my credit card?
A: Yes, it is completely safe and secure to book and pay by credit card. We are a registered company in Dublin, Ireland. In order to be able to process customer credit card payments, newyorkapartments.ie is required to comply with The Payment Card Industry Data Security Standards (PCI DSS). We have system checks in place to ensure your data is protected.

Q: When do I get my New York apartment booking confirmation email?
A: Once the booking deposit/payment has cleared, we will issue you with your booking depost/confirmation email containing full details of the apartment address, local contact/representative and check-in details etc.

Q: Can I cancel or modify my booking?
A: Yes. Cancellations and amendments policies vary per apartment. Please refer to the apartment booking terms or contact a member of the reservations team.

Q: What is the exact address of the apartment?
A: For privacy reasons we do not disclose the exact New York apartment addresses on newyorkapartments.ie. We do of course provide maps of the exact street location on Google maps. When you place your booking, you will be provided with a booking confirmation that contains the complete address of the holiday apartment.

Q: What are the check-in procedures and where do I get the key to the apartment?
A: You booking confirmation email will contain details on how to check-in. In nearly all cases, there is a 24 hour doorman/concierge and he will provide you with the key to your apartment.

Q: What do I do if I have a problem with the apartment?
A: All customers are provided with the name and contact number for their local NYC representative who will be able to facilitate any requests or queries regarding the apartment.

Q: What is the time of check-in? Will I be able to check-in earlier?
A: Check-in time is 2pm onwards. Check-out time is 11am. Sometimes an early check-in can be arranged upon request. Also, some apartments can facilitate left luggage for those customers with flights departing New York in the late afternoon/evening. Please contact a member of the reservations team if you would like to make arrangements for left luggage.

Q: How do I check-out of the apartment?
A: We kindly ask customers to leave the apartment in a tidy condition and leave the keys with the doorman.

Q: How can I find more information about neighborhood and location?
A: All of our New York holiday apartments are personally vetted and hand picked. They are all located in ideal areas in Manhattan to facilitate a comfortable stay and base for your New York holiday activities. If you would like more information on the neighbourhood, please call us and one of the reservation team will be happy to discuss suitable options.

Q: What extras or equipment are provided with apartment?
A: All our New York Holiday Apartments are are completely serviced with towels and bed linen and kitchen will have full set of cooking utensils and kitchenware like the cutlery, the glasses, the plates, the pots and pans. Appliances such as an iron, hairdryer or Internet access differs per each New York apartment. All these details are outlined in each apartment listing on our website. Alternatively, please contact a member of the reservations team who will be happy to answer you questions.

Q: Who cleans the apartments?
A: All apartments are serviced and cleaned by contracted professionals to ensure they are in perfect condition upon your arrival. Please contact a member of the reservations team if you would like to make arrangements for a daily maid cleaning service.

Q: Is smoking allowed in the apartment?
A: To be courteous to the next guest and non-smokers, it is our policy that all apartments are non-smoking.

Q: I want to pay by bank transfer. Please advise the best way.
A: If you would like to pay by bank transfer please contact us and we will send you our bank account details. All bank transfers should be made at least 21 days before your check–in date.

Q: Do you add additional fees for payments by credit cards?
A: No.

Q: What is the security deposit?
A: A credit card authorisation will be filled out at the time of booking which is used as a security deposit to guarantee the safe-keeping of the apartment by the customer. The customer understands that he or she is liable for damages to the apartment or the equipment in the apartment during his or her stay. The customer agrees that his or her credit card will be debited for the full amount of damages directly caused by the customer or members of their party.